Privacy Policy & Terms of Service

Minimum age 18+ everywhere. You must be 18 or older to create an account, create characters/scenarios, or chat. We do not knowingly collect from under 18; accounts found to be underage are removed. We do not target children; app is not Designed for Families / Kids Category; age-gating is via account creation + neutral age screen. See Children.

• Fahh is a fantasy roleplay, scenarios, and AI chat app. Create characters, build worlds, and play interactive stories with AI companions. Focus is on storytelling, imagination and conversation.
• Web (fahhai.axcis.in): 18+ fantasy storytelling with server-side safety checks and user reporting. All content must respect community guidelines — no harassment, no non-consensual behavior, no depiction of minors, ever.
• Android (Google Play) & iOS (App Store) builds: Server-enforced fantasy-safe mode to comply with Play Developer Program Policy and App Store Review Guidelines. The AI system prompt, character creation, scenario/lore generation, image generation and chat pipeline enforce, server-side: block mature fantasy content beyond approved rating, and block non-consensual or minor-related content. Client hides restricted options; server rejects them even if client is bypassed. Store builds are rated 17+ / PEGI 18 equivalent for fantasy roleplay.
• We do not misrepresent the product: store metadata, screenshots and descriptions accurately describe fantasy roleplay, scenarios and AI chat without mature focus.

Enforcement is server-side by platform + user + age + content-policy. Client platform/age/premium are never trusted alone.

When you use our Services we collect information depending on how you use them. We need certain information to provide the Services — if you do not provide it or ask us to delete it, you may not be able to use certain Services.

Information you provide directly:

• Identifiers: email, display name, username, account ID;
• Demographic: country (for currency routing), general geolocation (country-level only, not precise);
• Interests, preferences, account settings, feedback;
• Financial: payment info via Web: Razorpay (INR) and Whop (USD) — we never see full card/UPI PIN; Android: Google Play Billing; iOS: App Store In-App Purchase — store handles card, we receive entitlement token only;
• Commercial: purchases, transaction history, subscriptions, entitlements;
• Your content (UGC): chat messages, character definitions (name, title, tagline, tone, interests, backstory, greeting), scenario definitions (premise, lore, world state), posts, comments, likes, profile bio;
• Voice data if you use voice features (recordings re-encoded to WAV, transcribed, then stored as text + audio URL); contents of support messages;
• Images you upload (avatar, cover, chat image) — stored in Supabase Storage bucket celeb-media/chat-images with signed URLs.

Do not include sensitive personal information (government ID, precise location, health data) unless needed for support.

Information we collect automatically:

• Device & network: device type, browser, OS, IP (coarsened for analytics), device identifiers (IDFA/Android ID only if ads enabled), app version;
• Usage: domain, access time, referring/exit pages, page views, User ID, Chat ID, Thread ID, Session ID, actions within Services (Product Interaction);
• Diagnostics: crash logs, performance (launch, hang rate) via Vercel/Supabase;
• Geolocation: country-level for paywall; no precise location collected.

Information from other sources:

• Referrals from other users (name, contact);
• Third-party platforms when you interact with our ads (Adsterra Native, AdMob) — advertising ID only if you consent;
• Third-Party Accounts (Google) when you log in — we receive username/email per your permissions, revocable anytime;
• AI provider (OpenRouter) receives your prompt + recent history to generate reply — per their retention, not used to train on your data for our account tier.

We do not collect precise location, health data, financial credit data, or contacts. We do not sell/share personal info for third-party advertising. AI provider does not train on your chats for our tier.

• Provide, administer and operate Services and our business;
• Generate AI responses (your prompt + recent history + character/scenario context sent to OpenRouter — see AI disclosure);
• Generate and analyze inferences about preferences to tailor recommendations;
• Communicate about features, changes to terms, or support inquiries;
• Analyze, maintain, improve Services; develop new features; provide rewarded ads only after you tap "Get +10" (20s server-enforced watch);
• Authenticate credentials and protect account security; detect/prevent fraud and keep IT systems secure;
• Comply with legal obligations and enforce Terms/Community Guidelines, including server-side content policy checks (INPUT → policy check → AI generation → output check).

We may combine or anonymize/de-identify data and use it for research; de-identified data will not be re-identified.

• Affiliates consistent with this Policy;
• Vendors/Service Providers for storage (Supabase), payment (Web: Razorpay/Whop; Android: Google Play Billing; iOS: App Store), tech support, moderation, legal;
• AI Provider (OpenRouter) — your prompt and recent history only, to generate reply; not sold, not used for ads;
• Safety to protect/defend rights, property, safety of Faaahhhh, agents, users and public, including CSAM reporting to NCMEC/regional authority where required;
• Advertising/Analytics only if you watch rewarded ad — Adsterra/AdMob receives ad request; no personalized tracking without consent;
• Your Content: public characters/scenarios/posts you create may be visible to others;
• Legal Requirements (warrant, subpoena, court order);
• Business Transfers in merger/sale/financing;
• Other disclosures with consent/at your direction.

• Account: Delete account via Settings → Delete Account (removes profile, chats, characters you own, scenarios you own, memories, posts — within 30 days, payment records retained 8y as amount only for tax);
• Content: Delete thread (swipe/long-press), delete character (profile → BotCard → Delete), delete scenario (detail → Delete), delete memory (Memory page → Delete), delete post/comment (3-dot menu);
• Marketing: unsubscribe link in emails (administrative emails still sent);
• Cookies/Local Storage: manage via device/browser settings; `ck-*` keys for onboarding, splash, wallpaper;
• Tracking: Limit Ad Tracking / ATT on iOS, Opt out of Ads Personalization on Android;
• Region rights (EEA/UK/US etc.): request info, access/copy (portable), object, opt-out of sale/targeted ads (we do not sell), correct, delete, restrict, transfer, withdraw consent, non-discrimination. Contact supportfahhai@gmail.com.

We verify identity before responding. Certain information may be retained for legal/security reasons (see Retention).

EEA/UK (GDPR): Bases are contract, legitimate interest, consent. Transfers outside EEA/UK use Standard Contractual Clauses where required.

India (DPDP Act 2023): We act as Data Fiduciary; process only for purposes above on consent/permitted basis. Withdraw consent / request access/correction/erasure via grievance officer at supportfahhai@gmail.com.

California (CCPA/CPRA): Right to know/delete/correct/opt-out of sale/share — we do not sell/share personal info as defined.

Brazil LGPD, Canada PIPEDA, Australia Privacy Act, KSA/UAE PDPL: Equivalent rights honored via same contact.

18+ only. Services are not for children under 18 (under 16 in EEA/UK is also blocked). We do not knowingly collect from under 18. If you believe a minor created an account, email supportfahhai@gmail.com and we will remove it and report where required. Exploitation of minors and related trafficking are prohibited and reported to authorities. We publish standards prohibiting such exploitation in Terms and provide in-app report/block (see UGC).

Age screening: neutral age gate at account creation (date of birth) + store age rating (17+ / 18+). We do not target children, not Designed for Families.

UGC includes characters (name, description, greeting), scenarios (lore, objective), posts, comments, profile content, images. You must accept Terms before creating UGC. Objectionable content (mature fantasy beyond approved rating, exploitation of minors, hate, harassment, impersonation, copyrighted without rights) is prohibited.

• Report: Every public character, scenario, post, and AI message has a visible Report (flag) button — long-press AI bubble → Report, character/scenario detail → 3-dot → Report, post → 3-dot → Report. Report stores: report ID, reporter user ID, content/message ID, reason, timestamp, moderation metadata — not full private chat history. See ugc_reports table.
• Block: 1:1 human chats have Block user (also via inbox long-press). Blocks are server-enforced (blocked_by_user_id).
• Moderation: Reports are reviewed by human moderation (supportfahhai@gmail.com) + automated screening (INPUT → policy check → generation → output check). Action: remove content, suspend user, report CSAM to authorities. Appeals via supportfahhai@gmail.com.
• AI Disclosure: Every AI reply is labeled via UI and this Policy — characters are AI, not real humans. Do not represent them as real.

• Account/chat/character/scenario/memory data: while account active, deleted within 30 days of deletion (backups 35 days);
• Popular public characters you created may remain visible to others after you delete account (without retaining your personal info — avoid submitting personal info in public definitions) — you may request removal via support;
• Payment records: up to 8 years for tax/accounting (amount only, no full card);
• Security logs: up to 12 months; backups overwritten within 35 days;
• Otherwise as needed for purposes collected or legal retention. Deletion requests honored per 4. Your Choices.

Services may link to third-party sites/services. We are not responsible for their content/practices — their privacy policies apply. Review them before providing information.

We may update this Policy; date at top reflects version. Material changes notified via email or prominent app/website posting at least 7 days before effect. Continued use confirms acceptance.

Email supportfahhai@gmail.com for privacy questions/requests, data deletion, CSAM reports, or child safety contact (designated point of contact for Google Play Child Safety Standards). Postal: Faaahhhh, India (operate digitally; physical mail via support email preferred).

Data Protection Officer / Grievance Officer: supportfahhai@gmail.com · App Store Privacy Details and Google Play Data Safety answers are generated from the Inventory above — see App Store Connect and Play Console Data safety forms.

Registration: Provide accurate complete info. Must be 18+ everywhere (under 18 not authorized). Neutral age screen at sign-up; store age rating 17+ (Mature) for store builds. We may require additional verification for age-gated features.

Account security: You maintain confidentiality of password/account and all activities under it; notify us immediately of unauthorized use; exit account at session end. We are not liable for loss from your failure to comply.

AI Disclosure (App Store 4.x): Assistants are AI — not real humans. Replies are AI-generated per persona; may be inaccurate. Do not rely on AI for medical, legal, financial, or other professional advice.

General practices: We may set limits on retention/storage; we may terminate inactive accounts; practices may change with/without notice.

Email notifications: You consent to electronic notifications to your provided email about account/service/marketing.

You are solely responsible for all content you submit (characters, scenarios, lore, posts, images, voice). Don't submit content that:

• infringes IP/proprietary rights or you lack right to submit; impersonates real person/public figure without parody disclosure; uses copyrighted character/trademark without permission;
• contains viruses/malicious code;
• poses privacy/security risk; is unsolicited advertising/spam/chain/pyramid/contest;
• is threatening, abusive, harassing, tortious, bullying; excessively violent/graphic;
• is defamatory/false to harm others; hate speech (protected characteristics);
• mature fantasy content (store builds): fantasy roleplay beyond approved rating (including graphic mature imagery, non-consensual storylines, or promotion of mature services for compensation) — prohibited on Android/iOS builds (server-enforced via fantasy-safe mode). Web 18+ maintains same hard limits (no depiction of minors, no non-consensual storylines);
• exploitation of minors (including CSAM, grooming, and related trafficking) — prohibited everywhere, reported to NCMEC/authority;
• glorifies self-harm/suicide/eating disorders; promotes terrorism/violent extremism; furthers criminal activity; seeks to buy/sell illegal drugs;
• facilitates automated decision-making adversely impacting legal rights; seeks medical/legal/financial/tax advice as professional advice;
• otherwise objectionable in our sole judgment or violates Play/ App Store Restricted Content.

Don't: disobey network requirements; violate law; impersonate; solicit personal info from under-18; harvest emails; obtain info not intentionally made available; lease/lend/sell/sublicense Services; evade technical protections; reverse engineer source (except where open-source permits).

Voice/audio/video: Don't submit recordings of real people without consent; don't create deepfakes/impersonations for misinformation/fraud/reputation harm; don't violate above conduct rules in recordings.

Content moderation & reporting: We may investigate and restrict visibility, suspend/remove content, suspend/terminate account, report to law enforcement. We use automated+manual measures (INPUT → policy check → generation → output check). Report via flag on character/scenario/post/AI message or via support ticket at supportfahhai@gmail.com; we handle reports per UGC policy and Google Play User Generated Content / Child Safety Standards. You accept Terms before creating UGC.

Content You Submit (UGC): You represent you own/have rights to it. You retain ownership but grant Faaahhhh a nonexclusive, worldwide, royalty-free, fully paid, transferable, sublicensable, perpetual, irrevocable license to copy, display, upload, perform, distribute, transmit, make available, store, modify, exploit, commercialize and use it for any Faaahhhh purpose, including letting other users discover your public characters/scenarios/posts and passing rights to contractual partners. We may access/review/screen/edit/delete your content anytime to enforce policies.

Assistant & Generated Content: When you create an assistant/scenario per Terms, as between you and us you own that creation. When you generate content via Services (assistant replies, dialogue, images), as between you and us you own that Generated Content. In both cases you grant Faaahhhh the same broad irrevocable license above to operate, improve, provide Services, let others interact with the assistant, and promote Services. AI content may be inaccurate — do not rely on it as factual.

Services Content/Software/Trademarks: Services contain protected content. Don't data-mine/scrape/circumvent blocking. Faaahhhh name/logos are our trademarks. Other marks are their owners'.

Third-Party Material: We are not liable for third-party content (including assistants by third parties). AI chats are unpredictable and may be inaccurate/offensive — evaluate at your own risk; don't rely on accuracy. We may preserve/disclose content/metadata to comply with law, enforce Terms, respond to third-party rights claims, or protect rights/safety.

To notify of infringement, impersonation of real person/public figure, or trademark violation, send written notice to: Faaahhhh — supportfahhai@gmail.com (subject: DMCA/Copyright) with: signature, description of work/mark/person, location on Services, your address/phone/email, good-faith belief statement, accuracy under penalty of perjury statement. We review and may remove content, warn or terminate user, and reveal prior warnings per Play IP policy.

Counter-notice: If removed due to claim and you believe not infringing, send: signature, identification of removed content/location, good-faith belief of mistake, name/address/phone/email, consent to jurisdiction of competent courts in India and acceptance of service from complaining party. If received, we send copy to complainant and restore within 14 business days unless they file court action.

Repeat Infringer Policy: We terminate at sole discretion users deemed repeat infringers and may limit/terminate any infringing users. Real-people/public-figure impersonation without parody disclosure will be removed.

Web (fahhai.axcis.in): Razorpay (INR, India) and Whop (USD, rest of world) — we auto-charge your payment method per renewal until you cancel. You are responsible for taxes. If payment fails we may downgrade/suspend. Unlimited passes (premium): 1 day $0.99/₹99, 1 week $1.99/₹199, 1 month $4.99/₹499, 3 months $12.99/₹1299, 1 year $38.99/₹3899. One-time term, auto-expire unless checkout says renewal.

Android (Google Play): All digital content/subscriptions are via Google Play Billing only (Play Policy — Monetization). Razorpay/Whop are not used for Play-distributed digital goods. Prices are shown in Play Console; subscriptions auto-renew via Play, manage in Play Store → Payments & subscriptions. We receive entitlement token, not card.

iOS (App Store): All digital content/subscriptions are via App Store In-App Purchase (StoreKit) only (App Review Guideline 3.1.1). Web checkouts are not used in App Store build. Manage in Settings → App Store → Subscriptions.

Cancellation & Refunds: Cancel anytime; payments non-refundable except where required by law or duplicate technical error/proven unauthorized fraud (refund in 5–7 business days after verification, claim within 30 days to supportfahhai@gmail.com). If bought via Play/App Store, cancel/refund via that store (Play: play.google.com/store/account/orderhistory, App Store: reportaproblem.apple.com). Web purchases via Help Center.

All payments final and non-refundable except above. Statutory rights unaffected.

We show Adsterra Native (in-feed placeholder) on Discover/Feed only (never in chats/profile) and rewarded ads (+10 messages) only in paywall via in-app iframe (20s server-enforced watch, single-use nonce) — see Ads policy. No personalized tracking without consent. Where AdMob is integrated for native builds, advertising ID is used only for ad serving per platform disclosure. Limit tracking in OS settings. Personalized ads require consent; children (under 18 blocked) are not shown personalized ads.

Services provided "AS IS" and "AS AVAILABLE". We disclaim all warranties (express, implied, statutory) including merchantability, fitness, title, non-infringement. No warranty that Services will meet requirements, be uninterrupted/timely/secure/error-free, or results accurate/reliable. AI may be inaccurate.

Not liable for indirect/incidental/special/consequential/exemplary or loss-of-profits/goodwill/data/intangible losses (even if advised) based on contract/tort/negligence/strict liability, resulting from use/inability to use Services, access/use of any content/assistant/Generated Content, sharing with third parties, unauthorized access, third-party statements/conduct, or other matters. Total liability capped at greater of $100 or amount you paid us (if any) in connection with use. Some jurisdictions don't allow certain exclusions. EEA: no exemption for cardinal obligation breach or intentional/gross negligence; liability limited to foreseeable typical damage; injury to life/body/health unaffected.

Agreement to Arbitrate: Any disputes/claims arising out of/in relation to Terms/Website/Services/relationship/transactions resolved exclusively via final binding arbitration (not court) under this section, except individual small claims. Governed by Indian Arbitration law (or JAMS-style rules adapted to India); hearings in competent courts in India or virtual. Federal Arbitration Act principles adapted where applicable.

Jury/Class waivers: You and we waive jury trial and class action participation; rights determined by neutral arbitrator.

Opt out: Email supportfahhai@gmail.com within 30 days of first agreeing if you don't want arbitration.

Pre-arbitration: Contact support first; if unresolved, send certified Notice to supportfahhai@gmail.com describing basis and relief; allow 60 days to negotiate.

Mass Arbitrations: If 25+ similar claims via same/coordination firms, special coordinated procedures/bellwether process apply.

Costs/Confidentiality/Small Claims/Severability: Filing/admin/arbitrator fees per applicable rules; proceedings and award confidential; you may bring individual non-class small claims in your billing county; invalid provision replaced with valid closest intent; remainder stays.

We may suspend/terminate your account or use of Services and remove content, for any reason including lack of use or violation (including Play/App Store policy violations, UGC violations, underage), without prior notice; we may discontinue Services anytime. Termination doesn't end our rights to your Content. We are not liable to you/third party for termination. You may delete account via Settings → Delete Account.

Entire Agreement: These Terms are entire agreement. Choice of Law/Jurisdiction: Governed by laws of India; disputes not subject to arbitration submitted to exclusive jurisdiction of competent courts in India (EU consumers also protected by mandatory law of habitual residence and may bring claim in either India or EU member state). Severance/No Waiver/Expiration of Claims (1 year, except EEA cardinal breaches): Assignment/Notices/Changes: We may change Terms; material changes posted with new date, effective no earlier than 30 days (immediately for new functions/legal reasons); continued use constitutes acceptance. Platform-specific changes for Play/App Store compliance may take effect immediately.

We use cookies/localStorage strictly to keep you signed in, remember preferences (ai-country, onboarding), and detect abuse. No third-party advertising cookies without consent. Clear cookies anytime in browser (will sign you out). See also App tracking per platform (ATT on iOS).

Every assistant reply is AI-generated per the assistant's persona (tone, interests, backstory) + scenario context + relationship stage + memories. Messages you send plus recent history are forwarded to our AI model provider (OpenRouter, base https://openrouter.ai/api/v1, models `inclusionai/ling-3.0-flash` for Flash chat, `deepseek/deepseek-v4-flash` for Noir chat, `stealth/space-bunny-alpha` for vision, `nvidia/nemotron-3.5-asr` for transcription, `sao10k/l3-lunaris-8b` only as a backup if an engine stumbles, `meta/muse-image` for scene images where enabled) to generate replies; provider does not use your messages to train models for our tier. Safety: server-side INPUT → policy check → generation → output check; prohibited content (exploitation of minors, non-consensual storylines, mature content beyond rating, hate, self-harm) is blocked, reported, and may lead to suspension. Store builds enforce fantasy-safe mode to meet platform policies. Stop anytime by ending conversation/deleting account. Questions: supportfahhai@gmail.com.